If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. In the event your order arrives in a damaged carton or crate, please advise us before you return it so we can advise the carrier. Sales on custom orders are final and not subject to our return policy. Please mail your package in a prepaid, insured, traceable method to the address below. Architectural Metal Concepts 21 Godwin Avenue Ridgewood, NJ 07450